Edgelink Systems, LLC (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information in connection with our industrial monitoring systems and the EdgelinkIOT Alerts SMS notification program (“Services”).

1. Information We Collect

We may collect the following information from users:

• Full name

• Mobile phone number

• Facility or company affiliation

• Device or sensor alert preferences

• System configuration and operational data related to your equipment

We do not collect credit card numbers, social security numbers, or unrelated personal data.

2. How We Use Your Information

We use your information to:

• Send operational and safety-related SMS alerts

• Configure and manage your monitoring or automation system

• Provide customer support and diagnostics

• Improve system performance and reliability

• Comply with applicable laws and carrier regulations

We do not use your information for advertising or marketing purposes.

3. SMS Messaging Data

If you opt in to the EdgelinkIOT Alerts service, your phone number is stored for the sole purpose of delivering system alerts.

You may opt out at any time by texting STOP.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share limited data with:

• Wireless carriers and SMS delivery partners solely to transmit messages

• System integrators, facility administrators, or customers with whom you work

• Regulatory agencies if required by law

All third parties are required to protect your data.

5. Data Security

We implement industry-standard security controls including:

• Encrypted data transmission

• Access restrictions

• Secure configuration of IIoT and cloud-connected systems

• Physical and network security protections

While no system is 100% secure, we take all reasonable measures to protect your data.

6. Data Retention

We retain personal data only as long as necessary to provide operational alerts and support your system.

You may request deletion of your data at any time.

7. Your Choices

You may:

• Opt out of SMS alerts

• Request details about what data we store

• Request correction or deletion of your information

To exercise these rights, contact support@edgelinksystems.com.

Standard message and data rates may apply for SMS alerts

8. Children’s Privacy

Our systems are intended for industrial and professional use and are not directed to children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Information

If you have questions or concerns about this Privacy Policy:

Edgelink Systems, LLC
Email: support@edgelinksystems.com
Website: https://www.edgelinksystems.com